Terms & conditions

Welcome to the SueRicks.com website terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact me by email office@suericks.com, or call us on +44(0)1509 214373.

Definitions

• Conditions – means these terms and conditions and the Special Conditions
• Product – means a product / course displayed for sale on the Website
• Product Description – means that part of the Website where certain terms and conditions in respect of the individual Product / Course are provided
• Special Conditions – means the terms and conditions in the Product Description
• Users – means the users of the Website collectively
• Personal Information – means the details provided by you on registration
• We/us – means Sue Ricks and team
• Website – means the website located at www.suericks.com or any subsequent URL which may replace it
• Cookies – means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer
• United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands
• You – means a user of this Website.

Use of the website

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that:

• The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
• You will notify us immediately of any changes to the Personal Information by contacting us by e-mail at office@suericks.com, or calling us on +44 (0)1509 214373

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:

• modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
• change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products / courses, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products / courses, goods or other materials or services available on such external websites or resources.

Recommendations

When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site.

These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.

Your recommendations may change when you make a purchase and move around the site. You might like to add products that interest you to your wish list for future reference.

We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on suericks.com. Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.

Privacy and cookies

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

• When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, and product selections.
• We use PayPal as our payment system provider, and we have no access to your credit card or other payment information and a password relating to this.
• We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information").
• We may collect this information even if you do not register with us.
• You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Sue Ricks information and products which are relevant to your browsing history when you visit other websites.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

• Processing your orders;
• For statistical or survey purposes to improve this Website and its services to you;
• To serve website content and advertisements to you;
• To administer this website;
• To contact you about leaving a review on a product once your order has been completed;
• If you consent, to notify you of products or special offers that may be of interest to you
• You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003
• When you create a shopping account while ordering online you will be given the option to receive information from suericks.com by e-mail about products, promotions or special offers which we feel may be of interest to you
• In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at office@suericks.com or calling us on +44 0 (1) 509 214373.
• Your Personal Information may be disclosed to other businesses within the Sue Ricks team and to reputable third parties who will help process your order. Sue Ricks requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of Sue Ricks for their mailing or marketing purposes.
• You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time; if you do not accept Cookies, you will be unable to use this Website for shopping purposes, only for browsing and research. If you'd like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn't tracked, for example by third party ad or social networks, or analytic companies.

 

At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we'll continue to review DNT and other new technologies, but won't respond to DNT requests.

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed in writing to: Sue Ricks, 15 LE11 4PR.

Description of products

Each Product (including courses) purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

Ordering, cancelling and returning products

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

• You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website
• You'll need JavaScript enabled on your computer to buy products and check out. Please enable JavaScript in your browser, then refresh your browser to continue. Alternatively, please email office@suericks.com order by email
• We will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance
• Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions on how to amend the order.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• You're not meeting the eligibility to order criteria set out in the main Terms & Conditions

The contract will be concluded in English.

The details of your specific contract will not be filed by suericks.com. If you do require any information regarding orders you have placed with Sue Ricks, please write to us at: Sue Ricks, 15, LE11 4PR

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

• You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services including courses.
• Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
• If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
• To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
• You can cancel by email: office@suericks.com, or call +44 (0)1509 214373, or write to: Sue Ricks, 15, LE11 4PR
• If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply subject to an administration charge.

• • We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

 

Orders & returns

Orders

How to change or cancel your order

Amending your order

• We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If your order has already been despatched, then you'll need to return the item following our Returns procedure. Read 'How to return an item' for details on how to do so.
• If your order hasn’t left the warehouse yet, we may be able to change delivery address details, remove items from your order or cancel it completely. Please contact our team for advice on 01509214373

 

Cancelling your order

• If your order has already been despatched from the warehouse, you'll need to return the item following our Returns procedure in the event of any unwanted products. Read 'How to return an item' for details on how to do so.
• There are some products which we cannot cancel, refund or exchange, including perishable and made-to-order items. Read our Refund policy below for the full list.
• If you're an international customer, the terms may be different. Please contact the office for more information. office@suericks.com

• All course fees are non-transferrable.
• For course booking cancellations received more than 21 days prior to the course start date refunds will be provided but a cancellation charge of 25% of the course fee will apply. All cancellations need to be confirmed in writing either by post or email (see contact page for address details).
• For course booking cancellations received less than 21 days prior to the course start date course fees cannot be refunded.
• A full refund will be provided where the School cancels the course.

 

Out of stock items

If the item you'd like is online but out of stock, then you can check availability by contacting the office via email office@suericks.com  or telephone +44 (0)1509  214373 making sure you have the product / course details to hand. If your desired course / product is available then you can place an order over the phone. You can then choose whether to pick up the item or have it sent to you.

Why do we display products that are out of stock online?

We continue to show out of stock products online so that you have access to the course / product details or so that you can buy it online at a later date once more stock or dates have been sourced.

Missing, incomplete or damaged orders

If your order is a multi-order and is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us.

Damaged orders

For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period, please email our team office@suericks.com , or call us on +44(0)1509 214373. If you prefer, you can also return damaged goods to us via the returns methods listed below.

Returns

How to return an item

Sue Ricks: We want you to be completely satisfied with your purchases.  Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. We always do our best to ensure that the products are the same as our original descriptions, although sometimes differences do occur.

If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 90 days of purchase.

Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging (with a copy of your original purchase details) within 14 days of the date of receipt and we will refund your money or send you a replacement - no questions asked.

If you return your item to Sue Ricks office and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you a gift card to the value of the current selling price.

If you return the item to us by post, we will refund the person who originally placed and paid for the order.

Please note we are only able to accept items that have not been altered or used. Our website guarantee is in addition to your statutory rights. Nothing in this Returns Policy affects your statutory rights.

It can take up to 14 days from your returning the item(s) to receiving your refund, but if you return your order directly to Sue Ricks we'll process your refund immediately (though please note that it can take up to 5 days for the bank to transfer the funds to you).

How to return:

Email us on office@suericks.com or call us on +44 (0) 1509 214373 to arrange returns.

If you purchased the item directly from Sue Ricks, please ensure you have the receipt and the payment information you originally used to buy the product. You will be asked to provide information on the reason for requesting a return or be asked to return the item in question.

For online orders please provide your order confirmation information via email and send to office@suericks.com. You may also be asked to provide your billing postcode.

When will I be refunded?

You'll receive an email to confirm when we have received the item, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.

 

Promotional discounts

Coupons, discounts and promotional discount codes offered by suericks.com are valid only for use as part of a purchase made via suericks.com, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase in Sue Ricks sales, or for telephone orders.

Sue Ricks gift voucher / cards

1. You can only redeem the Sue Ricks gift voucher / card in Sue Ricks clinic or you can also use it to purchase treatments, consultations, courses and for products / goods over the telephone and in person as part or full payment.
2. Please protect your voucher or gift card and treat it as cash; we cannot replace lost, stolen or damaged vouchers / cards.
3. The gift voucher / card will expire 6 months after the date of issue. We will not refund any balance remaining and we will invalidate the voucher / card.
4. When using gift voucher / cards over the telephone, we will ask you to give the details of the purchaser and dates on the voucher / card.
5. This voucher / card cannot be exchanged for cash. We do not give change or cash refunds on gift transactions.
6. Where goods you have purchased with a gift voucher /card in Sue Ricks are subsequently exchanged for goods of a lower price or returned in Sue Ricks, monies owing will be refunded as a gift voucher / card.
7. We reserve the right to refuse to accept a gift voucher / card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
8. We reserve the right to amend the gift voucher /card terms and conditions from time to time, where we consider it reasonable and necessary to do so.

General terms

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

• any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• any loss of goodwill or reputation; or
• any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Sue Ricks and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

For any queries regarding our service, please contact us via email, phone or post via the Customer services essential information page.

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